SMG A/V Services Manager in Jacksonville, Florida


SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an A/V Services Manager. The A/V Services Manager is responsible for assisting the Technology Services Manager in providing technology leadership and management of Videoboards, control room and audio systems and services to include technology solutions provided to users, staff, clients and customers of the SMG-Jacksonville Managed Facilities. This includes assisting the management of strategic and tactical activities to ensure satisfaction, technical delivery, contract compliance and resource management.

Essential Duties and Responsibilities

  • Coordinate and supervise the repair and maintenance of Daktronics, Nanolumens and Panasonic digital video boards with staff or contracted vendors

  • Coordinate and supervise all audio, video, CATV and production control room equipment and related hardware / software ensuring maintenance according to factory specifications or industry standards through staff or sub-contractors.

  • Coordinate audio-visual requirements and services with SMG event management staff, clients and tenants for in-house events, radio and television broadcasts.

  • Coordinate and supervise installation, maintenance and repair of all audio-visual equipment and cabling infrastructure (to include labeling and identifying use)

  • Provide necessary information for the proper purchase of preventative & corrective maintenance and capital purchases of systems.

  • Monitor system efficiencies and recommend appropriate solutions.

  • Provide event related maintenance, services and support.

  • Review, perform and maintain regular department work orders and equipment through the use of CMMS (SMG Maintenance)

  • Conduct regular inspections of work spaces to ensure proper housekeeping, safety and compliance exists for the protection of health, safety and rights of employees and the public.

  • Assists in the supervision of employees in the Technology Services Department. The Assistant Manager will assist in carrying out supervisory responsibilities in accordance with SMG's policies and applicable laws.

Responsibilities include training employees; planning, assigning and directing work; rewarding; addressing complaints and assisting with the resolution of problems

  • All other duties as assigned.


  • Excellent customer service skills are a must as the position requires frequent interaction with customers, vendors and visitors to the facilities.

  • Work independently, exercising effective judgment and initiative.

  • Organize and prioritize work to meet deadlines.

  • Work effectively under pressure and/or stringent schedule, and produce accurate results.

  • Remain flexible and adjust to situations as they occur.

  • Strategic/Customer Focus: Proficient decision-making and time management skills. Strong leadership abilities. Maintains current knowledge in use and trends of technology.

  • Process/Improvement Focus: Strong written and verbal communication skills. Adaptable, open to change, creative in problem resolution, and innovative in generating solutions.

  • People/Empowerment Focus: Able to give and receive feedback at all levels of the organization. Strong coaching, empathizing, and empowerment abilities.

  • Risk/Value Creation Focus: Able to take initiative and responsibility for projects and promote teamwork and collaboration between staff.

  • Strong understanding of CATV solutions, broadcast electronics and A/V and production control room systems, equipment and related infrastructure

  • Be proficient in basic computer skills operating in standard Microsoft Windows and Microsoft Office Suite, email, CMMS and BAS programs. Strong understanding of Web and User Support Services.

  • Familiar with digital direct controls (DDC) and OSHA safety practices.

  • Must have overall understanding and experience in facility management, event industry experience preferred.

  • Must have attention to detail, ability to work independently with little supervision with good organizational skills to productively produce results and handle tasks as assigned in a timely manner. * Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events.

  • Must have strong interpersonal skills, positive attitude and be results driven.

  • Must have and maintain a valid driver's license and meet the City's driving requirements for City equipment.

  • Must have ability to possess and maintain current OSHA Forklift and Personnel Lift Certification.

Education and Experience

  • Minimum of an Associates' degree desired.

  • 3-5 years of experience in the field of A/V and production control room technologies; or equivalent combination of education and experience in a related industry preferred.

  • Prior management experience (2 to 3 years) preferred

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another.

  • Perform manual labor which includes regular ability to lift and hold at least 50 pounds.

  • Requires dexterity and ability to use hands and fingers to operate basic tools and equipment

  • Ability to reach with hands and arms

  • Involved prolonged periods of walking, standing, bending, kneeling, stooping or sitting.

  • Involves walking on ice, climbing (inclusive of ladders over 10' tall). Must be able to work from scaffolding, catwalks, lifts, etc. and at heights greater than 50 feet.

  • Ability to clearly hear voices, alarms, bells and horns (at a minimum of 85 dB) and ability to speak clearly and audibly.

  • Ability to understand and follow simple directions communicated both orally and written.

  • Ability to read basic written correspondence, plans, diagrams or gauges.

  • Ability to use hand tools common to Electrical work.

  • Ability to visually inspect and to distinguish colors.

  • Must be able to operate equipment such as light trucks, pallet jacks, forklifts, turf mowers, scrubbers, sweepers and other light power driven equipment.

Working Environment

The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Exposed to the hazards of extreme noise, electrical shock, falls, cuts, bruises and burns.

  • Required to utilize protective equipment as may be needed for the specific task.

  • Respond to routine, precautionary and emergency alarms from building automation and life safety systems. Follow and adhere to all safety precautions and procedures.

  • Exposed to the following weather and working conditions: dirty, hot, cold, wet, slippery, chemicals, fumes, confined areas, ditches or other uncomfortable places.

Hours of work and travel requirements

  • Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

  • Weekly travel between building properties required.


The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply Apply at-

External candidate link-

Kimberly Escolano

SMG Jacksonville

300 A. Philip Randolph Blvd

Jacksonville, FL 32202

Applicants that need reasonable accommodations to complete the application process may contact 904-630-0334 SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled