BioScrip, Inc. Regional General Manager - Jacksonville & Melbourne in Jacksonville, Florida

Regional General Manager - Jacksonville & Melbourne

Location: Jacksonville, FL

Job Id: 4484

of Openings: 1

BioScrip, Inc. is one of the nation’s leading specialty and home infusion companies! Our focus is clinical excellence and improving the quality of our patients’ lives. With approximately 2,500 employees able to service 46 states, BioScrip has externally-qualified Centers of Excellence built around specific clinical conditions and therapies, as well as Ambulatory Infusion Centers around the country. Ours is a fast-paced dynamic work environment with room for new ideas and opportunities for career advancement. We offer a wide array of employee benefits as well as Tuition Reimbursement, an Employee Referral Program, and a 401(k) Retirement Savings.

Due to our exceptional growth and success, we are recruiting for a Regional General Manager to join our team.


Plans, manages and coordinates all operational activities for assigned branches to ensure efficient, cost effective and profitable business centers. Maximizes top-line revenue growth by ensuring proper coordination of services between operations, clinical and field sales teams. Responsible for providing focus and direction to branch staff relative to the needs of the local marketplace and ensuring customer satisfaction.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

  • Builds high quality, service-oriented branch teams through recruitment, training, succession planning and development of personnel. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Directs, coordinates, and evaluates branches and carries out supervisory responsibilities in accordance with Company policies and applicable laws.

  • Assures staff training and competency. Establish clear lines of responsibility and accountability for all staff. Holds staff accountable for the job they have been assigned and the results achieved.

  • Develops branch budgets. Analyzes revenue, profit, and inventory budgets to monitor performance to budget. As requested by corporate finance, prepares budget requests and revisions as needed.

  • Works with staff to develop and execute strategies that will maximize cost containment efforts without compromising quality of care.

  • Manages the daily financial activities of the branch including accounting, purchasing, reimbursement and business planning. Coordinates and implements financial reporting systems, financial controls, reimbursement controls and systems and management information systems.

  • Implements record systems and processes for the operating unit.

  • Guarantees compliance with local and federal regulations, accrediting body standards, and corporate policies and standards of performance.

  • Oversees patient admissions, billing and collections directly or through a qualified individual with responsibility for policy implementation, patient satisfaction, and performance improvement.

  • Oversees patient clinical services including product distribution and clinical monitoring per policy and procedures either directly or with assistance of qualified individual or management.

  • Manages select administrative staff that supports various branch departments and functions.

  • Provides hand-on support on an as-needed to the branch operations team.

  • Evaluates and communicates regarding the appropriateness of patient referrals, ancillary supplies, and equipment selection, as well as other products and services selected for use by the Company.

  • Manages compliance to the Company drug, supplies and equipment formularies.

  • Supports the branch reimbursement team in compliance with Company policy and goals, to include accounts receivable, credits/collection functions, ensuring timely processing of billings, payments, and collection of revenue.

  • Works collaboratively with sales and marketing team to implement and support a strategic marketing plan to maximize potential business opportunities for the organization. Ensures teamwork and cooperation is maintained between sales and operations.

  • Ensures adequate staffing to provide safe, high quality patient care and ensure budgets and objectives are consistently met or exceeded.

  • Represents the organization at various clinical or sales meetings; promotes existing and new programs.

  • Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager.

  • Each employee is responsible for reporting concerns that he or she may have with respect to deficiencies in internal control.

  • Managers and supervisors are responsible for ensuring that internal controls are established and functioning to achieve the mission and objectives of their unit. Each employee within an area under the manager or supervisor’s direction must be made aware of and understand proper internal control procedures associated with their specific job function.

  • Managers and supervisors must acknowledge that utilization of internal controls is an inherent part of a manager’s responsibility, not a new or additional function, and assure that internal controls are supportive of and consistent with the operating mandate and philosophy of the Company.

  • Performs other duties as assigned.


  • Manages of assigned branch staff and directs subordinate managers who supervise several other employees in the branches.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is normally performed in a typical interior/office work environment.

  • The noise level in the work environment is usually moderate.

  • Chemotherapy administration, compliance with all safety procedures required.

  • Travel expectation 75-80%


Bachelor's degree or MBA preferred. Minimum of five (5) years proven supervisory or management experience and at least five (5) years of experience directly related to the duties and responsibilities specified. Educational and experiential requirements may be waived in lieu of evidence of progressive growth in and attainment of the skills necessary to perform the required duties.


The requirements listed below are representative of the knowledge, skill, and/or ability required, with or without reasonable accommodation.

  • Excellent interpersonal and team building skills with ability to foster a cooperative work environment.

  • Excellent verbal/written communication and presentation skills.

  • Proven track record of customer service and positive satisfaction outcomes.

  • Knowledge of local, state, federal, and other regulations.

  • Knowledge of reimbursement: state, federal and commercial.

  • Skill in budget preparation and fiscal management.

  • Knowledge of management principles and practice relative to employee development and performance management skills.

  • Knowledge of computerized information systems, including financial applications.

  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

  • Ability to develop financial plans and manage resources.

  • Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.

  • Knowledge of finance, accounting, budgeting, and cost control procedures.

  • Ability to effectively communicate accounting information, policies, and/or procedures in a manner easily understood by the customer.

  • Skill in examining and re-engineering operations and procedures, and developing and implementing new strategies and procedures.

  • Knowledge of marketing strategies, processes, and available resources.

  • Ability to develop, plan, and implement short and long-range goals.

  • Ability to develop and maintain recordkeeping systems and procedures.

  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.

  • Knowledge of accounts payable procedures and practices.

  • Knowledge of staff hiring procedures.

  • Knowledge of current business issues and trends.

BioScrip is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.