Cass Information Systems, Inc. Sr. Audit Representative in Jacksonville, Florida

Sr. Audit Representative

The Senior Audit Representative processes incorrect vendor invoices through auditing system escalated from level 1 and level 2 auditors.

Primary position responsibilities

  • Third level invoice auditing:

  • Manage invoice volume in third level audit queue.

  • Manage rate increases by researching fully executed contract and potential for allowable increases, by calendar date, and percent allowed.

  • Calculating error amount($), coding in system using defined verbiage for reports.

  • Manage national account or consolidated vendor invoices which requires training in all audit queues.

  • Manage all invoices with special procedures including rate adjustment credits.

  • Training and mentoring:

  • Conduct day to day training for audit representatives and first point of contact for questions.

  • Liaison between audit and research and recovery functions.

  • New employee waste division overview for audit functions.

  • Second level invoice auditing:

  • Manage invoice volume in second level eAudit queue as escalated.

  • Manage one-time adjustment exceptions which may be required in order to approve the invoice for payment.

  • Quality control by identifying system entry data errors and redirect for resolution.

  • Process invoices delegated from project management or client support for final processing.

  • Incoming client and vendor billing questions:

  • Manage incoming emails and distribute into work activity for processing and documentation.

  • Address urgent items that arise from other departments related to audited or invoice data.

  • Support waste departments including account management on high level calls regarding billing errors or questions requiring billing expertise.

  • Reporting:

  • Accountable for daily audit reporting for department meetings.

  • Accountable for trend reporting to manager and other departments as necessary.

  • Monitor audit queues for processing delays and work for quick resolution.

  • Assign auditors to processing queues based on invoice volume.

  • Trained in all areas of audit including heavy research queues:

  • Unexpected charges – vendor Invoices

  • Research unexpected charges on vendor invoices and contractual obligations for payment and pricing.

  • Identify internal data entry errors and escalate for quick resolution.

  • Schedule issues – vendor invoices

  • Research discrepancies related to on-call and scheduled services that do not match expected dates and review contractual obligations for payment and pricing.

  • Identify internal data entry errors and escalate for quick resolution.

  • Escalating past due notice processing for vendor invoices by prioritizing and process past due notices for short paid vendor invoices as escalated.

  • Other duties as assigned.

Knowledge and minimum requirements

  • Intermediate level of experience with Excel

  • Strong communication skills, both written and verbal

  • Strong Problem solving skills with the ability to work through escalated items with both waste service providers and/or client level contacts

  • Attention to detail and comfortable with numbers

  • Ability to follow strict procedures and manage large volume of work at one time.

  • High school diploma or GED or equivalent experience

  • 2-3 years’ experience with invoice processing, contract review or data quality control

  • 2-3 years’ experience in a customer service related field

  • 1 year experience with training or mentoring



Jacksonville, Florida