Verizon Technical Customer Service Representative in Jacksonville, Florida
What you’ll be doing...
We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
Providing support to customers that have basic technical problems.
Documenting every interaction usingone of themany tool sets provided.
Advocating for the customer by escalating unresolved issues to the next level of support.
Monitoring the service desk ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
Maintaining user, customer, and departmental confidentiality at all times.
What we’re looking for...
You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric, and have a keen senseof urgency in resolving problems, all while maintaining a focus on the customer at all times.
You’ll need to have:
Bachelor’s degree or one or more years of work experience.
Willingness to work weekends, nights, and holidays.
Even better if you have:
Experience in technical customer service. Ideally, an ITIL service desk.
Computer knowledge. Ideally, with ticketing software.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.